Email Intelligence

What it does

Email Threading (powered by Email Intelligence) automatically reads incoming emails to your motel, figures out what the guest wants — booking inquiry, support request, complaint, or general question — and routes each email to the right place with a suggested reply ready to go. Urgent messages are flagged immediately, spam is filtered out, and routine inquiries can be answered with one click.

Prerequisites

• Admin role in the dashboard
• An email address configured to receive guest emails
• Email Intelligence feature enabled for your property tier

How to enable

1. Log in to the staff dashboard as an admin.
2. Go to Settings > Email.
3. Confirm your inbound email address is configured and active.
4. Toggle Email Intelligence to on.
5. Click Save.

How to configure

Email categories

• Booking — reservation requests
• Support — questions or problems during a stay
• Complaint — negative experiences needing prompt attention
• Inquiry — general questions (hours, directions, amenities)
• Spam — automatically filtered

Priority levels

• Urgent — complaints and time-sensitive requests
• High — same-day inquiries or return guests
• Normal — standard inquiries and future bookings
• Low — bulk newsletters or informational messages

Viewing and replying

Go to Messaging > Email Inbox. Filter by category or priority. Each email shows detected intent, sentiment, and a suggested reply you can send with one click or edit first.

How to verify it's working

1. Send a test email to your motel's inbound address asking about room availability.
2. Wait up to 2 minutes, then open Messaging > Email Inbox.
3. Your email should appear categorized as "Booking" with a suggested reply drafted.
4. Confirm the priority and sentiment labels look correct.

Common questions